FAQs
COMMON QUESTIONS ABOUT HOLY COW
What is the 3p-Timesaver?
3p-timesaver lets you pick your product from a range of three different price points. Products are arranged on the website with three comparative price points.
Save time, meet your budget, and mooove your brand.
What are the three different price points aka cows next to the product?
Ah, glad you asked. Our three price points are Big Mooove, Bigger Mooove and the Mooover… (No, the extra O’s are not a typo) Big Mooove - Budget-friendly swag that's sure to please. Bigger Mooove - Mid-priced options that balance quality with affordability. The Mooover - High-end promo items that excite & impress.
So compare, pick, and buy!
What are travel, play, work, home, create?
We wanted to have some fun with our category names. And in doing so we have arranged all the promo products that you need as per an area of your life. Under each category, you will find products arranged as follows:
Travel: Accessories | Luggage & bags | Umbrellas
Work: Chargers, storage & tech necessities | Notebooks & Folios | Desk accessories
Play: Accessories | Drinkware | Headsets | Watches & Activity monitors | Logbooks
Home: Health systems | Speakers
Create: Gift sets | Custom products
So pick a category and follow the product!
What is create?
Create is our custom product category. This is the core of our business, and we can create any custom product as per your idea.
If you have an idea, we will build it!
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COMMON QUESTIONS THE ORDER PROCESS
What is the process for product customization?
One word. Simple.
Three easy stages
Pick a product and quantity and upload your logo file.
Logo setup and production occurs at our end.
Product is shipped.
We have a no-headache policy!
Do I have to order a minimum quantity of products?
Yes, there is a minimum order quantity. There are three tiers here as well. 25, 100, or 250 are the minimum quantities as reflected on each product page.
Remember, the more you buy, the more you Mooove!
Do I have to order products for a minimum cost?
Yes, please make your orders at least $500. This way you save on shipping costs!
$$$ = More Moo
What do I do if I want a larger quantity of products?
Larger orders than quantities listed? Holy Cow… I mean yes, please! Fill the form at the end of the product request and we will contact you in moo time, 2 hours to be specific!
Now you are saving Moooney!
What is the custom fee for first time orders?
This is a one time logo setup fee (OTF) for all orders that require logo printing in one calendar year. Our expert designers will make sure your logo is placed and set up for maximum impact on the product of your choice.
OTF = No headache
Where can I view my previous orders?
Just sign in with your login credentials and and you will find these in previous orders.
Once your are here, click reorder!
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COMMON QUESTIONS THE DESIGN PROCESS
What format is required for the logo?
Upload a .png, .pdf, .tif, or a .jpeg file only with at least 300DPI (dots per inch) resolution. The higher the resolution the better the print quality. If you create an image on your computer, create it in CMYK so that print product appears closest to the colors that you choose on your computer.
Send us a logo and we will make it Perfect!
What customizations do you offer?
Depending upon the product type, we are able to offer a variety of printing techniques including pad printing, laser engraving, deboss, screen printing, digital prints, and embroidery.
Send us a logo now!
Do you offer design & branding services?
Your lucky day? We sure do.
We design and you get lucky!
Do products come in different colors?
They sure do! Next to each product, you will see a color code. When ordering through the website, click on the color you like and buy. When ordering through phone at 1-844-hcp-logo or our catalog, mention the color code along with the product number. E.g. black is 02, red is 04 etc.
ORDER-03-NOW!
Will I receive a draft of my product before customization?
Only if there is a problem. In that case, one of our design experts will email you with the question and wait for your response before proceeding.
Keep calm and leave it to the experts!
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COMMON QUESTIONS ABOUT SHIPPING PROCESS
What are the shipping methods?
We use standard USPS shipping. U.S. domestic shipping rates apply. Drop shipment & rush options available.
Ship, ship, ship!
When will my order arrive?
Order will arrive with 7-10 days after the proof has been approved
unless leadtimes are longer for some products.
The sooner you order, the sooner it will arrive!
Do you offer expedited shipping?
Yes, we do, please ask for a custom quote.
You want speedy, just ask!
How will I know if my order has been shipped?
One of our cows will email you!
We love communicating with our customers.
How do I return an item purchased on www.holycowpromo.com?
Only items that have not been customized can be returned. Contact us and provide order details. Customer Support will confirm the return request and will inform you about the return process. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product. Please note that all returns will incur a 15% restocking fee and the customer is responsible for the freight costs.
Now Lets Mooove Your Brand!